Support & FAQ

Need help with your Vita account or transaction? We are here to help. Find answers to common questions below or contact our support team for assistance.

Frequently Asked Questions

What is Vita?

VITA Business Line (VBL), INC. is a fintech company providing digital financial solutions such as digital payments, wallet services, money transfers, and other technology-enabled financial services.

How do I create a Vita account?

Download the Vita application or visit our website, provide the required information, and follow the registration and verification steps.

Why do I need to complete KYC?

KYC helps us verify your identity, protect your account, prevent fraud, and meet applicable financial and regulatory requirements.

How can I add or send money?

Available funding and transfer options may vary depending on your account, location, and the Vita service you are using. Follow the instructions provided in the application when making a transaction.

What should I do if my transaction is pending?

Please allow the transaction to complete. If it remains pending longer than the expected processing time, contact our support team with your transaction reference so we can assist you.

What if I see an unauthorized transaction?

Contact Vita Support immediately. Do not share your password, PIN, OTP, or verification codes with anyone.

Can I delete my Vita account?

Yes. You can request account deletion through our Delete Account process. Certain financial, transaction, KYC, or regulatory records may need to be retained where required by law.

Is my information secure?

We use appropriate security measures to help protect your personal and financial information. You should also keep your account credentials and verification codes private.

How can I contact Vita Support?

For account, payment, transaction, or technical assistance, contact us:

Email: vitabusinesslinevita@gmail.com
Phone / WhatsApp: +231 888 890 532

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (WAT)

When contacting support about a transaction, please provide your transaction reference or relevant account details where appropriate.

VITA Business Line — One Africa. One Payment Network.