At VITA Business Line (VBL), INC. (“Vita,” “we,” “us,” or “our”), we value your privacy and work to keep your personal and financial information secure. This Privacy Policy explains how we collect, use, and protect information when you use our website, mobile application, Vita Money, digital wallet, payment, money transfer, and other fintech services.
1. Information We Collect
To provide secure financial services, we may collect:
- Name, phone number, email, and address
- Government identification and KYC information
- Account and login details
- Wallet, payment, and transaction information
- Bank or payment-related information where required
- Business information for merchant or business accounts
- Device, IP address, and security-related information
- Information provided through customer support
2. How We Use Your Information
We use your information to:
- Create and manage your financial account
- Process payments, transfers, and transactions
- Provide wallet and digital financial services
- Verify identity and complete KYC requirements
- Detect and prevent fraud and unauthorized activity
- Protect our customers and financial systems
- Provide customer support
- Improve our products and services
- Meet applicable legal and regulatory requirements
3. Financial & Transaction Information
Your transaction information may include payment amounts, transaction dates, recipients, account activity, transaction references, and related details.
We use this information to process transactions, maintain accurate records, resolve disputes, protect accounts, and comply with applicable financial and regulatory requirements.
4. Information Security
We use appropriate technical and organizational security measures to protect personal and financial information against unauthorized access, misuse, alteration, or disclosure.
Users are responsible for keeping passwords, PINs, OTPs, and other account credentials confidential.
5. Sharing of Information
We do not sell your personal or financial information.
Where necessary, we may share limited information with trusted payment providers, financial institutions, technology providers, KYC and verification partners, fraud-prevention services, or government and regulatory authorities to provide services, process transactions, maintain security, or comply with the law.
6. Data Retention
We retain information for as long as necessary to provide our services, maintain financial and transaction records, prevent fraud, resolve disputes, and satisfy applicable legal or regulatory obligations.
7. Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, or request deletion of your personal information, subject to legal and financial record-keeping requirements.
For privacy-related questions or requests, contact us using the details below.
8. Updates to This Policy
We may update this Privacy Policy when our services, security practices, or legal requirements change. The latest version will be published on our website or application with the updated effective date.
9. Contact Us
VITA Business Line (VBL), INC.
Randall Street Technology House
Monrovia 1000, Liberia
Email: vitabusinesslinevita@gmail.com
Phone / WhatsApp: +231 888 890 532
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (WAT)
VITA Business Line — One Africa. One Payment Network.
